House Policies

This document contains our Refund Policy, Privacy Policy, and Terms & Conditions. They should be read together. Nothing in them limits your rights under the Australian Consumer Law. Your statutory rights prevail.

Our Promise in Brief

Try before you commit. Every 01 Extrait order includes a 2ml Discovery Vial and a sealed 30ml flacon, shipped together. Try the vial first and keep the flacon sealed until you decide.

Not for you? Return the sealed, unused flacon within 30 days of delivery for a full refund of the amount you paid. The vial is yours to keep. We arrange and cover the return. (Clause 1.7)

Also refundable if we fail to dispatch within 4 weeks of payment (Clause 1.4), or if the product is faulty (Clause 1.10). No fee applies.

Fair use: one Discovery Guarantee return per fragrance per household.

The Founders: owning a numbered 01 Extrait flacon makes you one of the Founders, with a private listing in the Founders' Room. The Room opens after every numbered flacon sold in the Founding Edition has been delivered and the 30-day Discovery Guarantee period for the final delivered flacon has ended. (Clause 1.12)

1. Refund Policy

1.1 Definitions and OverviewTotal Paid means the total amount you paid for your order, as shown at checkout and in your Order Confirmation. Founding Edition means the first release of 01 Extrait, being 200 individually numbered flacons (No. 001 to No. 200). Flacon No. 001 is the House flacon and is not for sale. Payments are processed securely by the payment processor shown at checkout, and your card provider's standard buyer protections apply in addition to the guarantees below. All refunds are given in accordance with this policy and the Australian Consumer Law.

1.2 Allocation Our products are offered in limited quantities. The product(s) and quantity in your order are as described at checkout and in your Order Confirmation, and your order secures one (1) flacon as described. Each Founding Edition flacon is individually numbered. Customer flacons are numbered from No. 002 in the order payments are received. Once No. 200 is allocated, numbering closes and no further flacon will carry a Founders number. 01 Extrait may continue to be offered in unnumbered flacons afterwards. All orders are subject to availability, and we reserve the right to limit quantities.

1.3 Payment Payment in full is taken at checkout. Your order is confirmed when payment is successfully processed.

1.4 Dispatch: In-Stock Orders This clause applies where a product is described as in-stock at checkout. Dispatch and delivery timeframes are as shown at checkout and run from the date your payment is charged. If we do not dispatch within 4 weeks of that date, you are entitled to a full refund of Total Paid on request by emailing studio@ferrucciosimonello.com.

1.5 Pre-launch Orders: No Fixed Timeframe Where a product is described at checkout as a pre-launch or pre-order item:

(a) Any timeframe shown is an estimate only and may change as we finalise the House. No fixed dispatch date is promised.

(b) We will email you when your order is ready for dispatch, or if there is a meaningful change under Clause 1.6.

(c) You may cancel at any time before dispatch for a full refund of Total Paid, including where dispatch has not occurred within 8 weeks after the end of our estimated dispatch window. To cancel, email studio@ferrucciosimonello.com. No fee applies. This is in addition to your rights under the Australian Consumer Law.

(d) If 01 Extrait does not proceed for any reason, all pre-launch orders will be refunded in full to the original payment method within 5 business days of our decision, and we will notify you by email.

1.6 Material Change Where a product is sold before final production, final refinements may occur between order and dispatch. This clause applies to both in-stock and pre-launch orders.

(a) If the product varies meaningfully from its description at the time of your order (including concentration, size, key olfactive profile, and natural materials), we will email you before dispatch with details of the change. If you do not wish to proceed with the product as revised, you may elect a full refund of Total Paid by notifying us within 14 days of our notice. If we do not hear from you within 14 days, we will dispatch the product as revised.

(b) If a meaningful difference was not notified to you before dispatch, you may elect a full refund of Total Paid by notifying us within 14 days of discovering it, provided the 30ml flacon remains sealed and unused. If the product has been opened or used, we may offer a partial refund or store credit at our discretion, except where you are entitled to a full refund under Clause 1.10.

(c) Minor artisanal variations described in Clause 3.5 are not a meaningful difference.

1.7 The Discovery Guarantee Where your order includes both a Discovery Vial and a sealed flacon:

(a) Try the Discovery Vial first. Keep the 30ml flacon sealed until you decide.

(b) If the fragrance is not for you, you may return the unopened, sealed and undamaged flacon in its original packaging within 30 days of delivery for a full refund of Total Paid. The Discovery Vial is yours to keep. The 30 days begins on the date of delivery, not the date of purchase.

(c) The guarantee applies once payment has been processed and the order delivered: Payment → Dispatch → Delivery → 30-day Discovery Guarantee period.

(d) We cover the return. Once your return is approved, we will arrange everything needed to get it back to us at no cost to you. If you arrange your own return, we will reimburse your reasonable costs on presentation of a receipt.

(e) Fair use: the guarantee is limited to one return per fragrance per household. We may refuse further voluntary returns where we reasonably suspect abuse.

To use the guarantee, email studio@ferrucciosimonello.com for return instructions.

1.8 What Is Not Covered (a) Flacons that have been opened, used, damaged, or are otherwise not eligible under Clause 1.7, except where you have rights under the Australian Consumer Law (Clause 1.10).

(b) Discovery Vials are yours to keep, do not need to be returned, and are not refundable as a separate item.

1.9 Refund Processing and Return Costs (a) Approved refunds are issued within 5 business days of approval to the original payment method and equal Total Paid, unless otherwise stated in this policy or required by law. When funds appear in your account depends on your financial institution.

(b) Discovery Guarantee returns (Clause 1.7): we refund Total Paid, you keep the Discovery Vial, and we cover return costs as set out in Clause 1.7(d).

(c) Faulty products or consumer guarantee failures (Clause 1.10): we refund Total Paid for the faulty product and cover the reasonable cost of returning it (or reimburse your reasonable costs on presentation of a receipt). We do not charge a restocking fee.

1.10 Your Statutory Rights and Faulty Products Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law, which apply in full and cannot be excluded.

(a) You are entitled to a remedy if goods fail to meet a consumer guarantee, including that they are of acceptable quality, match their description, are fit for purpose, and match any sample shown.

(b) For a major failure (including where goods are unsafe, significantly different from their description or sample, substantially unfit for their normal purpose and cannot easily be made fit within a reasonable time, or where a reasonable consumer would not have bought them had they known of the failure), you may choose a replacement or refund, and are entitled to compensation for any other reasonably foreseeable loss or damage.

(c) For a minor failure, we may choose to repair, replace or refund within a reasonable time. If we refuse or fail to do so within a reasonable time, you may elect a replacement or refund, or have the failure remedied elsewhere and recover reasonable costs from us, depending on the circumstances.

(d) Nothing in Clauses 1.6, 1.7, 1.8 or 3.5 limits these rights. The 14-day period in Clause 1.6 and the 30-day period in Clause 1.7 apply only to our voluntary guarantees and do not limit the time you have to claim a remedy for a faulty product, which applies for a reasonable time after purchase.

1.11 How to Claim for a Faulty Product If your product is faulty, broken, damaged on arrival, or does not match its description, email studio@ferrucciosimonello.com within a reasonable time with your order number, photos and a description of the issue. We will assess your claim and, if a consumer guarantee failure is confirmed, arrange repair, replacement or refund as set out in Clause 1.10. We arrange and pay for the return, so you do not need to pay return postage for faulty goods.

1.12 The Founders' Room (a) The Founders. Ownership of a numbered flacon from the Founding Edition confers status as one of The Founders, the inaugural custodians of the House's 200 numbered flacons. Founder status is tied to ownership of a numbered flacon and ends if that ownership ends. Unnumbered flacons sold after the Founding Edition do not confer Founder status or access to the Room.

(b) The Room. The Founders' Room is a private, password-protected space recording the custodianship of the 200 numbered flacons, open to verified Founders only. It may in future hold additional content for The Founders.

(c) Activation. The Room remains sealed during the Founding Edition delivery and evaluation period. Access is granted after every numbered flacon sold in the Founding Edition (Nos. 002 to 200) has been delivered and the 30-day Discovery Guarantee period for the final delivered flacon has ended. Founders will then be invited in.

(d) Listing and privacy. Participation is voluntary. You may be listed by your legal name, a pseudonym, or flacon number only (e.g. Flacon No. 042). If you choose flacon number only, we still hold your name and order details as needed to fulfil your order and meet our legal obligations. This option controls what other Founders see, not what we hold.

(e) Changes. You may change your listing or withdraw from the Room at any time by emailing studio@ferrucciosimonello.com. Requests are actioned within 5 business days.

2. Privacy Policy

2.1 Information We Collect (a) Mailing list: the contact details you provide, such as name and email address. (b) Orders: shipping address, contact phone number and order details. (c) Payment: handled directly by our payment processor (e.g. Shopify Payments or PayPal). We do not store your full card details. (d) Correspondence: information you provide when you contact us, including for returns or enquiries. (e) Browsing: standard technical information collected automatically by our platform provider (Shopify) via cookies or similar technology. (f) Founders' Room: if you choose to be listed, the listing you choose (name, pseudonym, or flacon number only), as described in Clause 1.12.

2.2 How We Use and Hold Your Information We use your information to provide House updates and priority notifications, manage your mailing list subscription, process payments and refunds, arrange dispatch and delivery, respond to enquiries, and meet legal and accounting obligations.

Information is held electronically via Shopify and our payment and delivery providers, with access restricted to authorised personnel. We take reasonable steps to protect it from misuse, interference, loss and unauthorised access, modification or disclosure, including password protection, access controls and encryption where our providers offer it.

Where you have consented, or where otherwise permitted by law, we may send marketing communications about our products, including House updates and new releases. Marketing includes accurate sender identification and a functional unsubscribe mechanism, in accordance with the Spam Act 2003 (Cth) and ACMA guidance. You can opt out at any time (Clause 2.6). Transactional communications, such as Order Confirmations, dispatch notices and payment receipts, are not marketing and are sent regardless of your marketing preferences.

2.3 Sharing Your details remain private. We do not sell, rent or lease your personal information. We share it only with trusted service providers acting on our behalf, including website hosting (Shopify), payment processing and delivery partners.

2.4 Overseas Disclosure Some service providers may store or process data outside Australia, which may include Canada, the United States and the European Union. Where we disclose information overseas, we take reasonable steps to ensure appropriate protection in accordance with the Australian Privacy Principles.

2.5 Retention We keep your information for as long as necessary for the purposes above, including legal and accounting obligations. Mailing list details are kept until you unsubscribe or request deletion, subject to any legal or legitimate business obligation to retain certain information.

2.6 Your Rights You may request access to, or correction of, your personal information at any time, and may request deletion where appropriate and subject to our legal obligations to retain it, by emailing studio@ferrucciosimonello.com. Every marketing email includes an unsubscribe link, which we action within 5 business days.

2.7 Cookies Our website uses cookies and similar technologies provided by Shopify for functionality, security and analytics. We may also use analytics and advertising technologies, such as the Meta pixel, to understand how visitors use our website and to measure our advertising. You can manage cookies via your browser settings.

2.8 Complaints If you have a concern about how we have handled your personal information, contact us first at studio@ferrucciosimonello.com. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). We handle privacy complaints in accordance with the Australian Privacy Principles.

2.9 Changes We may update this policy from time to time. The current version is always on our website, and changes apply from the date of update.

3. Terms & Conditions

3.1 Business Details This website is operated by Ferruccio Simonello, ABN 48 548 684 774, a sole trader trading as Ferruccio Simonello. Contact for all notices: studio@ferrucciosimonello.com. We currently sell only to consumers located in Australia.

3.2 Products, Prices and Payment Our products are offered in limited quantities and are subject to availability. Some products may be offered as pre-launch or pre-order items with no fixed dispatch date (Clause 1.5). Prices are in AUD and include GST unless stated otherwise. Payment in full is taken at checkout via the payment processor shown there, and we do not store full card details. Shipping is free for orders delivered within Australia. Refunds are given in accordance with our Refund Policy.

3.3 Orders and Acceptance An order is an offer to purchase. We accept it when we send an Order Confirmation email, and your order is not confirmed until payment is successfully processed. We may cancel an order before dispatch where we have reasonable grounds to suspect fraud, or where we are unable to supply. If we cancel, we will notify you and provide a full refund of Total Paid.

3.4 Shipping and Delivery Shipping destinations are as shown at checkout. Dispatch and delivery timeframes are as set out in Clauses 1.4 and 1.5 and at checkout. Delivery is by tracked courier where available. Title and risk pass to you on delivery to the address you provide. For faulty products, see Clauses 1.9(c), 1.10 and 1.11.

3.5 Product Variation and Refinement As a small-batch, handmade extrait de parfum, minor variations in colour, scent profile and fill level may occur due to natural materials and artisanal production. These are not defects. Where final refinements result in a meaningful difference, Clause 1.6 applies and we will notify you and offer a full refund in accordance with that clause.

3.6 Intellectual Property All content on this site, including text, designs, logos, images, the Ferruccio Simonello name and the FS device, is owned by Ferruccio Simonello and protected by law.

3.7 Liability and Consumer Guarantees Nothing in these Terms excludes, restricts or modifies your rights under the Australian Consumer Law, which cannot be excluded. For consumer guarantee failures you are entitled to the remedies under the Australian Consumer Law, including repair, replacement, refund and compensation for any other reasonably foreseeable loss or damage where applicable, as described in Clause 1.10.

3.8 Force Majeure We are not liable for delays or failure to perform due to events outside our reasonable control, including supplier delays, customs clearance, carrier delays or government action, subject to your rights under the Australian Consumer Law.

3.9 Governing Law These Terms are governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria.

3.10 Changes We may update these Terms from time to time. The version in force at the time of your order applies to that order.

Last Updated: 29 September 2026 ABN 48 548 684 774 studio@ferrucciosimonello.com