Shipping policy
1. Where we deliver
We currently deliver only to street addresses within Australia. We cannot deliver to PO boxes or parcel lockers. Please check your address carefully at checkout.
2. Cost
Delivery within Australia is free.
3. Dispatch and delivery times
Dispatch and delivery times are shown at checkout and run from the date your payment is charged. If we have not dispatched an in-stock order within 4 weeks of that date, you may ask for a full refund. Pre-launch orders have no fixed dispatch date, and our Return and Refund Policy explains your rights.
We will email you a tracking number when your order is dispatched.
4. How your order is sent
Fragrance is classed as dangerous goods, so we send orders by a specialist tracked courier rather than standard post. Your flacon and Discovery Vial are shipped together in a presentation box.
5. Receiving your order
Someone may need to be at the delivery address to receive the parcel. If the courier cannot deliver, they will leave a card or contact you to arrange redelivery. Please collect or rearrange promptly. If an order is returned to us because of an incorrect address or a failed delivery, we may ask you to cover the cost of sending it again.
6. Lost or damaged in transit
If your order does not arrive, or arrives damaged, email studio@ferrucciosimonello.com with your order number and, for damage, photos. We will arrange a replacement or refund at no cost to you. Title and risk pass to you on delivery.
7. Numbered flacons
If we replace a numbered flacon, the replacement carries the same number.